Let’s Get Instagrammed (with guest speaker Lisa Weser)

I have some awesome news. On Tuesday March 27th at 6 p.m. at Rockfish Interactive join me and Cincinnati PRSA New Pros Committee for a special Skype presentation on all things Instagram from Fleishman Hillard Senior VP Lisa Weser (@lisaweser). Thanks to Justin Goldsborough, co-moderator of #pr20hat, and all around good guy, I was able to connect with Lisa Weser and can’t wait to hear her discuss Instagram itself and the trends that make it such a great niche social network.

Here are a few of the highlights of Lisa’s career:
–    Helped launch the first iPhone (and three subsequent models)
–    Established twitter.com/att and att.com/socialmedia
–    Sent AT&T’s first tweet and attracted its first 27,000 followers
–    Managed AT&T’s online newsroom and content strategy
–    Provided intranet counsel to AT&T, GM and Visa
–    Conceptualized and built AT&T’s “Twitter Tribe” ambassador program
–    Managed an award-winning AT&T Social Business Adoption employee campaign
–    Partnered with Panera Bread to execute a Mashable-recognized Pinterest strategy

Space is limited (there is a cap of 35 and 27 have already RSVPed!) so if you’re in the Cincinnati area RSVP by clicking here to RSVP on the Facebook event. Once you have RSVP’ed don’t forget to share the event with your Facebook community and tweet about the event using #CincyPRSA.

Quick Bonus: Click here to check out an awesome blog post from Lisa – Your Brand CAN Instagram

Be on the lookout for tweets and a recap of the event next Tuesday or Wednesday.

Ford: Doing Social Media The Right Way

I recently had the opportunity to hear Craig Daitch of Ford speak to the #cincysm group about Ford’s use of social media. I knew it was going to be a great presentation when I received this tweet from Craig the day before:

From corporate branding to the dealership to Ford Credit, Craig and Ford are truly making Ford one of the world’s most social companies. Here are a few takeaways from his presentation.

A Big Social Media Budget (but it’s not all for what you think)

When it comes to Ford and social media a lot of the attention, and money, is centered around the Facebook exclusive launch of the 2012 Explorer or the Go Do Campaign that lives on Youtube. These were obviously some big budget initiatives that paid off in terms of impressions and website traffic. While he didn’t share those budgets with us, but he did throw out a budget number that surprised me.

Ford has a seven figure, let me repeat seven figure, budget just for monitoring. As any good social media strategist knows, it is all about the data. I was really happy to hear Ford put such an emphasis on monitoring and listening to their consumers. Kudos to Craig and the Ford team for spending the money to truly listen to their customers.

Taking it to the Dealers

As a result of their monitoring budget, Ford has learned a majority of the brand’s negative sentiment directly references a specific dealership, such as “Conin Ford has horrible customer service” or “The service department at Kerry Ford just ripped me off.”

To counteract that negative sentiment, and to encourage dealerships to get involved in the conversation, Ford will rollout more than 3,000 dealership Facebook Fan Pages throughout 2012 using partner Buddy Media. Content for these pages will be provided at the corporate level and monitored at the dealership level.

I’m glad to hear Ford has recognized the need for individual dealership pages that have a specific strategy. Working for a local auto dealership as a community manager, I know the value Facebook pages as well as other social media tools can provide.

What’s Next?

After hearing Craig’s presentation I’m definitely impressed with the steps Ford are taking. It will be interesting to see how Ford continues to bring the car buying experience to the social space.