Comments for The PR Social Media Blog

Comment on A Student’s Take on Pro-Am Day by rach0000

rach0000 — Fri, 13 Apr 2012 20:48:03 +0000

Thank you Andrew for the wonderful post and the initial invite to Pro-Am Day!

Comment on A Student’s Take on Pro-Am Day by rach0000

rach0000 — Fri, 13 Apr 2012 20:46:07 +0000

Thank you Andrew for a wonderful post and your initial invite to Pro-Am Day!

Comment on The @Kotex @Pinterest Campaign by The @Kotex @Pinterest Campaign « The PR Social Media Blog - kotex

The @Kotex @Pinterest Campaign « The PR Social Media Blog - kotex — Sun, 25 Mar 2012 11:25:30 +0000

[...] reading here: The @Kotex @Pinterest Campaign « The PR Social Media Blog This entry is filed under Uncategorized and tagged business, collaboration, conversation, [...]

Comment on A Brand’s @Foursquare Mishap by Andrew_ShipPR

Andrew_ShipPR — Fri, 16 Mar 2012 21:41:43 +0000

Good point Brent, I hope the manager does seek more info. I am also happy to report Chipotle’s twitter handle responded to me and said they were reaching out to the location.

Good call on “POS” as well, I edited

Thanks for reading and appreciate the comments. Have a great weekend.

Comment on A Brand’s @Foursquare Mishap by Brent Billock

Brent Billock — Fri, 16 Mar 2012 21:03:19 +0000

Hopefully, your experience will prompt the manager to seek out more information about what offers they’re supposed to honor and the proper protocol for each.

You may want to reconsider abbreviating Point Of Sale above. There’s a much nastier use of that acronym for people who don’t like a certain system.

Comment on A Brand’s @Foursquare Mishap by Andrew_ShipPR

Andrew_ShipPR — Fri, 16 Mar 2012 18:07:33 +0000

Thanks for the comment Amanda. I think there is an overall lack of internal communication. As I mentioned in the post this is especially true in restaurant chains that are franchise owned. Hopefully, these companies will start to empower internal champions to elevate the importance of social initiatives to help with these customer service issues.

Comment on A Brand’s @Foursquare Mishap by Amanda

Amanda — Fri, 16 Mar 2012 18:01:27 +0000

Sadly, this has happened to me MANY MANY MANY times. In fact it happened yesterday to me at Macy’s. It was a foursquare checkin coupon for 10-15% off my purchase..showed the cashier she was clueless. Then again at Tumbleweed for a free desert…my waitress had to get the manager to come over and figure it out…Again and Topper’s Pizza…I don’t know if corporate headquarters are creating these and not communicating them effectively with their branches or what but it’s sad. I told the girl yesterday, “Don’t feel bad. Every time I’ve used a foursquare coupon they never knew about it or bring me the manager.”

Comment on A Brand’s @Foursquare Mishap by Andrew_ShipPR

Andrew_ShipPR — Fri, 16 Mar 2012 15:37:56 +0000

That’s frustrating, but I’m glad to hear they honored the coupon. Thanks for sharing Steph.

Comment on A Brand’s @Foursquare Mishap by Stephanie

Stephanie — Fri, 16 Mar 2012 15:04:29 +0000

Something similar happened to me here in Alabama. I checked in on Yelp and got an offer for two free appetizers with purchase. The waiter didn’t know what Yelp was and said he’d have to get the manager. The manager then tried to tell me that he meant to take off the offer because he wanted to use foursquare exclusively. After a little light pushing I got him to honor the coupon anyway. Two months later the offer is still shows up with a check-in. I’ve been tempted to demand the free appetizers again but I’ve just let it go. I eat there too much.

Comment on Andrew at MobileX Cincy by MobileX Cincy Recap

MobileX Cincy Recap — Fri, 09 Mar 2012 20:03:43 +0000

[...] of the tweets from the conference by searching for #MobileXCincy on Twitter or checking out this cool post with a lot of tweets by Andrew [...]